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Returns and Exchanges

  • Items must be returned within 30 days.
  • Refunds/Exchanges must include a valid order receipt.
  • Items for exchange must be unused/unworn and in original packaging.
  • Items that have been personalized (ie: with initials) cannot be exchanged/returned.
  • Customer is responsible for any return shipping charges. Upon inspection, we will reimburse $5 towards the shipping cost (if the item was originally shipped to you). If returned item is due to a manufacturing defect, we will also reimburse the return shipping fees fully.
  • To start a return process, reply to your original completed order invoice email and let us know why you wish to return the item(s). Please include as much detail as possible
Contact Us:

For more information please reply to your original order/invoice email, or contact a Soccer City customer service representative during regular business hours (Monday through Friday - 9:00am to 5:00pm).

Please know what your order/invoice number is prior to contacting us - thanks!

Phone (local): 604.776.0668
Call toll free: 1.855.530.4240