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Returns and Exchanges

Items for exchange must be unused/unworn and in original packaging. Items that have been personalised (initials or names) cannot be exchanged/returned.

Refunds/Exchanges can not, however, be honored without a valid order receipt and original packaging

Items must be returned within 30 days

Customer is responsible for any return shipping charges. Upon inspection, we will reimburse $5 towards the shipping cost (if the item was originally shipped to you). If returned item is due to a manufacturing defect, we will also reimburse the return shipping fees fully

To start a return process, reply to your original completed order invoice email and let us know why you wish to return the item(s). Please include as much detail as possible

For more information please reply to your original order invoice email. Alternatively, contact a Soccer City customer service representative by email or phone 1.844.560.9905. Please know what your order invoice number is before calling, thank you.